
Frequently Asked Questions (FAQs)
How does CSI help people?
Similar to the trust division of a bank, CSI helps
protect the assets of those who may be vulnerable
to financial loss by providing ongoing oversight. As a
neutral third party, CSI provides responsive, accurate
bookkeeping services.
Professionals refer their clients to CSI because it is
knowledgeable, efficient and trustworthy. Caregivers
choose CSI because it provides a cost-effective way
to focus on their loved ones’ well-being instead of their
financial affairs.
How does CSI charge?
How safe are the assets? Can they be lost or stolen?
CSI is never in direct possession of financial assets.
They are kept in FDIC-insured institutions.
Does CSI make investments or do taxes?
No. CSI is not a replacement for these professionals.
In the clients’ best interest, CSI works with their attorneys,
CPAs and investment advisors while staying in its own
specialized area of expertise – financial oversight.
Does CSI provide social services or nursing care?
No. CSI coordinates with these professionals in
order to serve the client. CSI can also refer clients
to local agencies that provide direct health care and
social services.
How can CSI help someone with dementia?
A family member or guardian must already have
legal authority to make financial decisions on behalf
of the client.
What happens if the assets run out?
CSI will notify the caregivers in advance. With its
extensive network, CSI will help identify and transition
the client to the most appropriate organization.
How often does CSI send financial reports to the family?
Reports can be sent upon request to the authorized
family representative or guardian.
How do I know CSI is trustworthy?
CSI is regularly appointed by Hawaii’s courts to serve as
Trustee or Conservator to help safeguard the assets of
others. It oversees more than $23 million of assets and is
a fiduciary organization which is regulated and audited.
How do I sign up for CSI’s services?
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